Whether you’re dealing with one client or 100, it’s important to deliver consistent high-quality service. As your number of clients increases, it becomes even more crucial to ensure you’ve got a good client lifecycle management solution in place. Constantin Medien AG – an international operating media company with sports, film and event-marketing segments – opted to upgrade from its client lifecycle management solution that was no longer viable and looked to Matrix42 for its future lifecycle management needs.
Constantin Medien AG was faced with the challenge of centralizing the smaller companies that comprised it. Because of the vast size of the company, there were various Apple and Microsoft operating systems present (each with media-specific programs), and it became difficult to manage both satellite offices and mobile workplaces. “Between frequent software rollouts and setting up new workplaces, we were no longer capable of fulfilling the management’s and the users’ requirements,” said Thorsten Speck, head of office IT of Constantin Medien AG.
Following a three-month market analysis examining the challenge, Constantin Medien determined Matrix 42 Empirum was the company’s best choice for a client management solution. Since the Empirum deployment, Constantin Medien has migrated more than 100 clients to the Matrix42 solution, including key users (employees who represent individual divisions or requirements profiles) and “road warriors” (employees mostly on the road). Currently, more than 20 percent of Constantin employees benefit from the Matrix42 solution – users appreciate that their computers are not blocked any more due to lengthy support times or software updates, and the administrators are happy that their “click work” has been minimized.
You can read the full case study here: http://www.matrix42.com/fileadmin/files/pdf09/references/en/reference-constantin-en.pdf