Andreas Jacob joined Matrix42 in 2007 and is the group product manager responsible for the Matrix42 IT Service Management product line. He works closely with customers regarding their IT Service Management strategies, driving product strategy and roadmap based on this market knowledge. Prior to Matrix42 Andreas worked for CONNECT Software AG,nevarsa GmbH and acme webdesign. Andreas holds a Computer Science degree from Fachhochschule Dortmund in Dortmund, Germany.