Klaus Ziegerhofer

ESM Evangelist and Product Manager Enterprise Service Management | Matrix42 GmbH

My focus is to improve Enterprise Service Management!

Hi! I am Klaus …

as Product Manager responsible for the product line Enterprise Service Management and with Matrix42 since 2018. This includes classic ITIL disciplines such as Service Desk, Service Catalog, the Self Service Portal as well as license management in client and infrastructure environments. The portfolio is concluded by solutions for the detection of service dependencies and artificial intelligence as support for Enterprise Service Management.

After studying information management, I got infected with the service management virus in 2008 during an update4 boot camp. The following years I was able to get national and international experience as partner consultant and service management responsible at Magna Automotive Europe GmbH.

I enjoy my leisure time being with my family or practicing kendo, an old Japanese sword martial art.

Enterprise Service Management – Forgotten in the Pandemic?

by Klaus ZiegerhoferUncategorized

One thing we can say, after around twelve months of living with this pandemic, is …

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What Does ITIL 4 Do for Companies?

by Klaus ZiegerhoferUncategorized

Many IT managers at the moment are wondering exactly what Information Technology Infrastructure Library (ITIL) …

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Chatbots create Future of Work

by Klaus ZiegerhoferUncategorized

Artificial intelligence (AI) and augmented reality (AR) are rapidly driving companies to digitalize, and these …

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Authorization Management: easy, secure, transparent

by Klaus ZiegerhoferSecurity, Service Management, Service Management, Service Management, Simplify digital work, Simplify digital work

Authorization management is a key concern for companies whose focus should always be to ensure …

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Automated Provisioning Guarantees Satisfied Employees

by Klaus ZiegerhoferService Management, Simplify digital work, Workspace Aggregator

Manual provisioning of processes is difficult – it is time-consuming, tedious, and prone to errors. Companies …

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APIs: A Way Out From Silo Structures?

by Klaus ZiegerhoferService Management

Integration and automation needs are particularly high at large companies and larger SMEs alike. However, …

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