Hi! I am Klaus …

as Product Manager responsible for the product line Service Management and the overall platform, and with Matrix42 since 2018. After studying information management I got infected with the service management virus in 2008 during an update4 boot camp. The following years I was able to get national and international experience as partner consultant and service management responsible at Magna Automotive Europe GmbH.
I enjoy my leisure time being with my family, practicing kendo, an old Japanese sword martial art, and unfortunately only occasionally I have time for photography.

What Does ITIL 4 Do for Companies?

by Klaus ZiegerhoferService Management, Simplify digital work

Many IT managers at the moment are wondering exactly what Information Technology Infrastructure Library (ITIL) …

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Chatbots create Future of Work

by Klaus ZiegerhoferService Management, Simplify digital work, Smarter Workspace - Better Life

Artificial intelligence (AI) and augmented reality (AR) are rapidly driving companies to digitalize, and these …

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Authorization Management: easy, secure, transparent

by Klaus ZiegerhoferSecurity, Service Management, Simplify digital work

Authorization management is a key concern for companies whose focus should always be to ensure …

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Automated Provisioning Guarantees Satisfied Employees

by Klaus ZiegerhoferService Management, Simplify digital work, Workspace Aggregator

Manual provisioning of processes is difficult – it is time-consuming, tedious, and prone to errors. Companies …

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APIs: A Way Out From Silo Structures?

by Klaus ZiegerhoferService Management

Integration and automation needs are particularly high at large companies and larger SMEs alike. However, …

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