Enterprise Service Management – Forgotten in the Pandemic?
One thing we can say, after around twelve months of living with this pandemic, is …
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Klaus Ziegerhofer
I am into service management
What Does ITIL 4 Do for Companies?
Many IT managers at the moment are wondering exactly what Information Technology Infrastructure Library (ITIL) …
Chatbots create Future of Work
Artificial intelligence (AI) and augmented reality (AR) are rapidly driving companies to digitalize, and these …
Authorization Management: easy, secure, transparent
Authorization management is a key concern for companies whose focus should always be to ensure …
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Automated Provisioning Guarantees Satisfied Employees
Manual provisioning of processes is difficult – it is time-consuming, tedious, and prone to errors. Companies …
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APIs: A Way Out From Silo Structures?
Integration and automation needs are particularly high at large companies and larger SMEs alike. However, …