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Jonne Kauko

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Jonne Kauko is a Senior Product Manager & Product Lead for Matrix42 Core & Professional solutions. With extensive experience in product management, ITSM, and AI-driven innovations, Jonne specializes in shaping solutions that enhance enterprise service management and automation. Passionate about digital transformation, AI, and product-led growth, Jonne brings a strategic yet hands-on approach to delivering impactful solutions.

March 04, 2025

Consumerization of IT Support - Can the Service Desk keep up?

Outside of the workplace, consumers have grown accustomed to on-demand answers via chatbots,...

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