Blog
AI
AI Assistant for Knowledge Discovery
When finding the right answer should not require a ticket Think about this situation: an employee wants to understand the company’s parental leave policy.
Intelligent Service Management
Matrix42 completes your Microsoft ecosystem
Many organizations have standardized on Microsoft—Teams for collaboration, Intune for endpoints, and a growing set of cloud services that power daily work. Yet…
Intelligent Service Management
The Strategic Shift: 2026 and the Rise of Intelligent Service Management
Healthcare
Your service portal forms probably violate health data processing requirements
Article in brief Pre-checked consent boxes violate GDPR's "freely given" requirement, invalidating subsequent data processing Privacy policies should appear in…
Intelligent Service Management
Working Where You Are: Service Management Inside Microsoft Teams
For many organizations, Microsoft Teams has become the central workspace for daily collaboration. Conversations, meetings, decisions, and coordination increasin…
AI
AI Agents for Self-resolution - Delivering value with AI
When small IT issues stop real work Every organization recognizes the situation. An employee starts their day ready to work, only to be stopped by a locked acco…
HR Service Management
Digital Employee Experience (DEX): Transforming HR in the Digital Age
The way we work is evolving, with hybrid and remote models shifting the focus from physical offices to digital environments. This makes Digital Employee Experie…
-1.webp)
AI
Consumerization of IT Support - Can the Service Desk keep up?
Outside of the workplace, consumers have grown accustomed to on-demand answers via chatbots, digital assistants, and AI tools. As user experiences have evolved,…
AI
From Manual Operations to Autonomous IT
How to ensure problem-free and efficient employee offboarding
In a workplace that is becoming even more remote and distributed, offboarding employees is complicated, error-prone and likely to open up privacy and security r…
AI
Intelligent Service Management: From Reactive to Proactive
Artificial intelligence (AI) has the potential to transform service management and help organizations move from reactive and manual operations toward proactive…
Service Management
Matrix42 Recognized as a Strong Performer in the Forrester ESM Wave Q4 2025
We’re thrilled to share that Forrester has named us a Strong Performer in the Forrester Enterprise Service Management (ESM) Wave report in Q4 2025. For us, this…
AI
AI and the New Era of Software Control: Why 2026 Demands a Shift in Mindset
Introduction: AI is Transforming Software Management Artificial intelligence is transforming how software is developed, adopted, and managed. Once a domain rese…
AI
The Future of Procurement: Why SaaS Visibility Is Non-Negotiable
Procurement at a Turning Point Procurement is no longer only about negotiating contracts and securing licenses. In today’s digital first landscape, procurement…
AI
Shifting Power: Why 2025 Is the EU Tech Sector’s Moment to Lead
As the global digital order undergoes a fundamental realignment, an extraordinary window of opportunity is opening for European technology companies. While the…
AI
Why Every Company Needs Proactive SaaS Insights
As companies grow, something pretty predictable happens: your SaaS ecosystem expands, sometimes faster than you can manage. If you're like most of the organisat…
AI
What a CIO needs to know regarding SaaS vendor compliance?
If you have recently looked at the compliance sections of the major cloud software vendor websites, you have probably noticed that they have put a lot of effort…
AI
Six steps towards successful SaaS management
From the first-generation SaaS to a skyrocket-speed ecosystem The first-generation of SaaS appeared in early 1990’s. Since that time, SaaS has significantly shi…
AI
Cultural Bias in AI Usage and How Configurable AI Provides a Solution
There’s a crucial aspect of AI that almost no one is discussing—but it impacts everything, from asking ChatGPT for advice to global companies deploying AI syste…
Matrician Interview with Ana - Principal Software Engineer at Matrix42
We spoke to Ana Maria Ciufu, our Principal Software Engineer about her life at Matrix42. She gave us insights into her day-to-day as well as career development.
Matrician Interview with Ufuk – Account Manager at Matrix42
We spoke to Ufuk Demirel, our Account Manager within Sales Germany about his life at Matrix42. He gave us insights into his day-to-day as well as career develop…
Matrician Interview with Jonne – Senior Product Manager
We spoke to Jonne Kauko, our Senior Product Manager within Service Management about his life at Matrix42. He gave us insights into his day-to-day as well as car…
This was Digitalize and Automate 2025 - from innovation to real customer cases
At Digitalize and Automate 2025, Matrix42 showcased significant advancements in AI and SaaS management, raising the bar for enterprise service management. The e…
Matrix42 Recognized as a Strong Performer in the 2025 Gartner® "Voice of the Customer” for IT Service Management Platforms published in July 2025.
Core-Licensing of Microsoft Windows Server may be a Punch - Matrix42 Blog
Microsoft has never been a byword for licensing simplicity. Nevertheless, Windows Server licensing and compliance was relatively straightforward in the past, th…
Data Is the Gold of the Future
Matrix42 Recognized as "Strong Performer"
For most employees, working from home means one thing: more freedom. Part of this freedom is having the flexibility to acquire new devices, such as a laptop, th…
Offboarding: More Than Just Saying Goodbye
Podcast Project for Heightened Visibility
UEBA Delivers Smart IT Security based on User Behavior
UUX: User-friendly Interfaces Give Rise to Satisfied Employees
Take Mobile Security to the Next Level
These days, having data readily available is considered a key competitive advantage. However, there are a number of risks associated with 24/7 accessibility fro…
APIs: A Way Out From Silo Structures?
Matrix42 Acquires Endpoint Security Expert EgoSecure
Matrix42 expands its portfolio for endpoint security Matrix42 expands its portfolio for endpoint security with key features, such as data encryption, interface…
Automated Endpoint Security: Protect Your Companies’ Weak Points
How to generate service desk analytics in minutes, not days
This post is the first of five on accelerating business insight generation with Matrix42 Service Management and Microsoft Power BI. Your benefit: greater busine…
Weekly Feature Update - CW32/2016 - Matrix42 Blog
The MyWorkspace team is pleased to announce the launch of the following new features and platform changes:
.jpg)
Five Steps to Efficient Employee Onboarding - Matrix42 Blog
It used to take weeks to provide a new employee. You spend so much effort on the required hardware, software, and his access rights. These days, nobody has that…
Mobile working is changing – and VPN will soon be history - Matrix42 Blog
At the risk of stating the obvious, the world has changed a lot since I was a kid. For example, in the 1980s, all a wristwatch did was measure time, even if it…
Sign up to get tips & articles sent directly to your inbox
