Matrix42 FastViewer: Efficient remote support for the modern working world

In an increasingly digitalized world, the ability to solve technical problems remotely has become indispensable. Companies around the world are adopting hybrid or fully remote working models, increasing the need for reliable remote support tools. Traditional on-site IT support is no longer sufficient to ensure efficient operations across geographical distances.  

Since the coronavirus pandemic at the latest, working from home has become massively more important. According to the German Federal Statistical Office, 23.5% of all employees in Germany worked from home in 2023. In the technology sector, this figure is an impressive 67%.  

At the same time, companies are expanding and hiring employees from different countries. International teams can work together across time zones, cultures and languages to achieve common goals and provide added value to customers.  

Despite the many benefits of remote working, there are also challenges. For IT teams in particular, two key questions arise: 

1. How to ensure that remote workers have the right tools to work productively? 
2. How can IT problems be solved quickly and efficiently? 

FastViewer: The solution for remote support 

Matrix42 FastViewer is a flexible and scalable product that enables IT administrators to manage IT infrastructures from any location. Functions such as screen sharing, file transfer and remote access to unattended servers enable rapid problem resolution - without the need for a physical presence. Access is straightforward via web browsers or desktop applications, without the need for complex VPN or firewall adjustments. This minimizes downtime and increases productivity. 

FastViewer can also be seamlessly integrated into the Matrix42 Service Desk. This allows support staff to start remote sessions directly from the platform, which shortens ticket processing times and increases employee satisfaction. 

Mobile and flexible: FastViewer for mobile devices 

Another highlight is the support for mobile devices. IT administrators can complete their tasks flexibly from tablets or smartphones - no matter where they are. It is also easy to manage unattended servers and provides additional flexibility in the management of critical infrastructures. 

Advantages for companies 

With the increasing complexity of modern IT environments and the spread of remote working, FastViewer offers numerous advantages: 

• Increased productivity: IT problems are solved faster without the need for physical presence. This reduces downtime and increases customer satisfaction. 
• Cost savings: Companies can deploy a centralized IT team, reducing travel costs and the need for local support. 
• Optimized collaboration: Regardless of location or device, teams can work together efficiently, improving communication and the support process. 

Try Matrix42 FastViewer for free 

FastViewer is an essential tool for companies looking to centralize their IT processes, reduce support costs and maximize the productivity of their remote workforce. At a time when remote working has become the norm, FastViewer provides the flexibility and efficiency needed to overcome IT challenges. 

Try FastViewer for free and find out how your organization can benefit from this powerful solution:
Your free FastViewer trial