We’re thrilled to share that Forrester has named us a Strong Performer in the Forrester Enterprise Service Management (ESM) Wave report in Q4 2025. For us, this recognition reflects our commitment to delivering exceptional and responsible innovations made in Europe. Read on to learn more about the report and what this recognition means.
Enterprise Service Management is evolving rapidly, shifting from reactive IT operations to proactive,
AI-driven service management. Organizations need platforms that can adapt to changing market demands while providing a solid and secure foundation for growth. We believe Forrester’s evaluation confirms that Matrix42 is well-positioned to meet these needs.
In fact, the report states:
“The investments in the product well align with current market capabilities, providing a solid foundation for organizations.”
“For organizations seeking a functional service management platform with solid workflow and asset capabilities, Matrix42 is a strong fit.”
In our opinion, Matrix42’s recognition in the Forrester Wave highlights the balance we bring to the global software landscape: combining European principles of trust, compliance, and transparency with world-class innovation. This positions Matrix42 as a reliable partner for organizations everywhere that want to embrace modern service management without compromising security or ethical standards. With thousands of customers across Europe and the continent as our home market, we remain deeply committed to helping organisations accelerate their automation journey responsibly while strengthening digital sovereignty.
As we continue to innovate and expand our capabilities, shifting from reactive IT operations to proactive, AI-driven service management, our focus remains on enabling organizations to simplify complexity, improve efficiency, and deliver exceptional service experiences — with Software made in Europe.
Our position as a strong performer in the Forrester ESM Wave of Q4 2025 reinforces our commitment to building solutions that meet today’s needs but anticipate tomorrow’s challenges.
Guided by our North Star: Intelligent Service Management, we strive to empower businesses with smarter workflows, deeper automation, and actionable insights — helping them achieve resilience, agility, and sustainable growth in a rapidly changing digital world.
👉 Access the full report on the Forrester website here.
Want to learn more about how Matrix42 can help your organization accelerate automation on your terms? Contact us now!