What is onboarding, and why is it so important? “Onboarding” derives from the phrase “taking on board,”. This also serves as a definition of the process this term describes. Onboarding involves quickly absorbing new employees into an organization or company in a way that acclimates them to their role and responsibilities while making them feel welcome. This process is an important one! Since new employees who feel accepted and in good hands are motivated, become productive more quickly, and stay longer with the company. In theory, then, onboarding represents a win-win situation for employees and companies.
Service Management supports HR processes
In practice, though, HR, whose frequent task is onboarding, typically struggles to complete this process without outside assistance. In order to guarantee that a new colleague has everything they need right from the start, the engagement of various other people and departments is necessary. Such as IT, finance, and the department for which the new employee will work. The coordination of many of these workflows is still poor, the design improper, and the initiation manual. In the modern age of digitalization and the “war for talents,” these types of errors can have far-reaching consequences for a company. Poor public ratings and demonstrably high leaving rates during the first few weeks of employment frighten off potential applicants. Luckily, there’s a way to avoid these issues: digital onboarding backed by a strong good service management system that can ensure greater structure and relieve the HR department’s workload. Read on for more information.
Service management system as solution
A comprehensive, integrated service management solution can help to transparently provide any highly efficient business service. Such as onboarding, in an automated manner. This saves HR managers a great deal of time and effort. While improving the quality of the services that employees receive. Moreover, a centralized service management system enables HR to work more easily and quickly. By allowing them to work with user-friendly interfaces on their desktops or in mobile applications.
Start planning onboarding during the recruiting process
As soon as a new hire has signed their contract, HR can use Service Management to automatically initiate the required processes. Equipment, apps, and services can be approved, ordered, and automatically configured for the employee’s role in just a few clicks. This reduces the workload for the HR department. Colleagues in HR are then free to focus on more important tasks than this administrative work.
HR, take note – three tips for successful onboarding
- Onboarding should take high priority for companies: The process can only succeed if everyone involved takes it seriously. It’s worthwhile, since it can go on to save the company a great deal on unnecessary costs, among other benefits.
- Standardized processes help to ensure everything’s in placeThe cooon an employee’s first day.
- Onboarding is always a cross-departmental, holistic undertaking. The point is to get the new employee comfortable with their role and responsibilities. As well as with the corporate culture. This should be taken into account during all activities surrounding said employee’s first day – and beyond.