Matrix42 Recognized as a Strong Performer in the 2025 Gartner® "Voice of the Customer” for IT Service Management Platforms published in July 2025.
Matrix42 has been recognized as a Strong Performer in the 2025 Gartner Voice of the Customer for IT Service Management Platforms. In our view, this recognition is based on feedback and ratings from IT professionals who use our solutions every day to streamline operations, improve service delivery, and drive digital transformation.
“We think being named a Strong Performer in the Gartner Peer Insights Voice of the Customer report is a testament to the trust our customers place in us,” said Santeri Jussila, Chief Product Officer at Matrix42. “Customer feedback is at the heart of everything we do. This recognition reinforces our commitment to delivering intuitive, secure, and future-ready IT service management solutions that truly empower our users. We’re grateful for the continued partnership and insights from our customers—they inspire us to keep raising the bar.”
Matrix42 received an overall rating of 4.8 out of 5 based on 38 reviews on Gartner Peer Insights™. Scoring with a 92 % "Willingness to Recommend" rate, Matrix42 ranks among the topmost recommended service management providers mentioned in the report as of July 2025.
What Customers Are Saying
Customers consistently rate Matrix42 5 out of 5 stars not only for our product, but also our commitment. Here’s what they’re saying:
“With years of cooperation, our company has successfully expanded the use of ITSM to streamline our operations. As a result, we have optimized multiple core processes, addressed various ESM needs across departments and integrated these to one platform. We are pleased with the capabilities of Matrix42, not only as a platform but also as a partner in supporting our internal ESM development. Their flexibility and support ....”
IT function, Healthcare & Biotech industry (18th May 2025)
“Matrix42 provides us with exactly what we need: Service Management that's easy to work with. The products adaptability to our needs is unique. Ticket processing is simple for IT and understandable for employees.”
IT function, Education Industry (16th May 2025)
“Matrix42 was a choice made among many competitors. We are very satisfied with the support, the product team and the product itsel, wich meets multiple needs in a signe solution: ITSM, ESM, Deployment, and license management. The product is flexible enough to adapt to our needs ...”
IT function, Retail industry (15th May 2025)
What makes this special?
This recognition is based entirely on real customer feedback — and that’s what makes it so meaningful. The Voice of the Customer report synthesizes real user experiences, and it can help IT leaders make informed decisions.
At Matrix42, we don’t just say “We 🧡 Customers” — we live it. We believe this recognition validates our commitment to putting customers at the center of everything we do, from product design to support, and beyond.
More Takeaways
As we learned from the most recent customer feedback, Matrix42 users highlight and value the following:
- Customization & Flexibility
Our platform adapts to your business — not the other way around. From workflows to UI, Matrix42 molds to your needs. - Ease of Use & Fast Time to Value
Customers highlight how quickly they can get started and how intuitive the platform is in daily use. - Scalable, All-in-One Solution
Whether you’re scaling ITSM or expanding into ESM, Matrix42 offers a balanced, comprehensive platform that grows with you. - European Roots, Global Standards
Built in Europe, trusted across industries — with local compliance and support at the core. - Reliable Support & Collaboration
More than a product — we’re a partner. Our teams are praised for their responsiveness and understanding.
In our view this recognition is a major milestone in our journey to becoming the European choice in service management — and reflects our core value: We 🧡 Customers.
👉 Access the full report on the Gartner website.
👉 Read what Matrix42 users say in the Peer Insights.
Information
The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers.
Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
