Many organizations have standardized on Microsoft—Teams for collaboration, Intune for endpoints, Entra for identity and access, and a growing set of cloud services that power daily work. Yet a familiar gap remains: how do you turn all that visibility and all those tools into consistent, fast, and compliant outcomes for employees? Matrix42 closes that gap—acting as the layer that makes your Microsoft investment operationally actionable.
The missing link: automation through enterprise workflows
Microsoft provides powerful building blocks. But service delivery can still feel fragmented: users jump between portals, support teams chase context, and endpoint insights don’t reliably trigger the right workflow—or remediation—at the right time.
Matrix42 closes that gap with end-to-end service workflows that connect to Microsoft capabilities. Three areas stand out:
- Frictionless employee experience in Microsoft Teams
- Actionable device intelligence from Microsoft Intune
- Governed identity and access management with Microsoft Entra + Matrix42 IGA
- Automation, control, and transparency across IT and business services
Frictionless employee experience in Microsoft Teams
If you want adoption of self-service and service processes, you need to meet users where they already are. With Matrix42 Service Management integrated into Microsoft Teams, employees can access services, get support, and track progress in a familiar interface, without switching tools or learning yet another portal. This reduces friction, improves productivity, and increases self-service usage.
And it’s not just for end users: support agents, service desk teams, and managers benefit from a unified way to collaborate, approve requests, and report, aligned to the workflows that run your services.
Actionable device intelligence from Microsoft Intune
Intune delivers valuable endpoint visibility, but visibility alone doesn’t resolve issues. Matrix42 strengthens Intune with practical capabilities that improve reliability and operational control, including:
- 3rd-party app patching & packaging at scale (catalog depth, packaging automation, and dependency handling)
- Managing complex software deployments transparently and end-to-end (including easy troubleshooting, phased rollouts, automated failure handling, and rollback)
- Bare-metal OS deployments (fully automated network boot without any user interaction; support for mass deployments and Windows server operating systems)
- Advanced remote control capabilities (broader reach and richer troubleshooting e.g. web-based sessions across firewall boundaries without VPN, file transfer, multi-monitor, governed access and session logging; support for un managed and cross-platform devices, including mobile devices)
- On-prem/hybrid management coverage (including legacy or off-network scenarios)
The result: Intune visibility becomes operationally usable—giving IT more reliable endpoint control, fewer blind spots, and a healthier device fleet.
Governed identity and access management with Microsoft Entra + Matrix42 Identity Governance and Administration (IGA)
Microsoft Entra provides a strong foundation for identity and access management. But in many organizations, managing access still requires more than core identity capabilities alone. Matrix42 IGA builds on Microsoft Entra by adding the governance, policy-based control, and lifecycle management needed to manage identity and access in a structured, compliant, and business-aligned way.
With Matrix42 IGA on top of Microsoft Entra, organizations can add value in several areas, including:
- Governed access request workflows with approvals, policy checks, and full auditability
- Role- and policy-based access governance, helping ensure users receive the right access based on their role and business need
- Joiner, mover, leaver processes, so access is granted, changed, or removed consistently across the employee lifecycle
- Access reviews and stronger compliance support, improving transparency and reducing the risk of excessive or outdated permissions
- Cross-system identity governance, extending control beyond a single directory into the wider enterprise application landscape
The result: Microsoft Entra provides the identity foundation, while Matrix42 IGA adds the governance layer that makes access more transparent, policy-driven, and compliant across the enterprise. Instead of handling identity and access as isolated administrative tasks, organizations can manage them in a more controlled and auditable way that improves security, reduces manual effort, and supports a better employee experience.
Automation, control, and transparency across IT and business services
The biggest value unlock happens when Microsoft context becomes governed service actions. Matrix42 connects signals and context from Microsoft tools such as Intune, Entra, and Teams to end-to-end, governed workflows - and, where configured, can initiate actions back into those systems - so resolution becomes automated, measurable, and compliant.
Example #1: Change management. Intune data makes changes device-aware and verifiable: assess impact and risk from real inventory and compliance posture, target rollouts through groups (pilot → rings → full fleet), execute deployments via Intune, monitor success and failures in real time, and close changes with evidence that the required version/configuration is applied—with fast rollback or remediation when needed.
This is where service management becomes more than ticket handling - it becomes a control plane connecting insight to action to outcome. You gain the ability to:
- Automate repetitive resolution steps
- Standardize responses to common issues
- Enforce approvals and compliance controls
- Create transparency through reporting and auditability
—while keeping the user experience simple and consistent.
Example #2: Self-resolution in Teams powered by AI agents + Intune. Employees start a conversation with the AI agent in Teams. The AI agent pulls in device context from Intune and uses it to guide the user step by step. When authorized, it triggers remediation actions through Intune. The issue is resolved without leaving Teams or waiting in a queue.
Example #3: Automated access lifecycle management with Entra + Matrix42 IGA. Matrix42 IGA turns identity changes into governed service actions. When employees join, move roles, or leave, access can be requested, approved, provisioned, changed, or removed through structured workflows connected to Microsoft Entra. The result is more consistent access governance, less manual effort, and stronger compliance.
Why it matters now: ROI, resilience, and employee experience
Organizations are under pressure to improve service quality while reducing cost and complexity. The fastest path isn’t adding more tools—it’s connecting the tools you already have into an intelligent, automated service system.
With Matrix42:
- Teams becomes a true service front door—not just chat
- Intune becomes not only a management platform—but a trigger for resolution
- Entra becomes more than an identity foundation—when combined with Matrix42 IGA, it becomes a governed access layer
- Service management becomes the control plane that connects insight to action to outcome
If you’ve invested in Microsoft, you already have the foundation. Matrix42 completes the ecosystem—so device intelligence becomes actionable, access becomes governed, services become automated, and employees get frictionless support in the flow of work.
Curious how this works in practice?
Discover how Matrix42 Intelligent Service Management connects Microsoft Teams, Intune, Entra, and service workflows to deliver frictionless support—right in the flow of work.
