Digitalize and Automate 2025: Spotlight on our Guest Speaker Prof. Dr. Holger Schmidt – and what to expect from the Matrix42 event

When it comes to reshaping the future of service management, there’s no event quite like Digitalize and Automate 2025. Hosted on October 1st, 2025, this live-streamed experience from Frankfurt am Main, Germany, will bring together some of the brightest minds in service management, artificial intelligence, and digital transformation. What makes it stand out as Europe’s #1 event in service management?

Insights from Our Guest Speakers

While the Matrix42 vision and product news set the tone for AI-powered service management, our guest speakers bring diverse perspectives that will broaden your understanding of the latest trends and the role AI plays in our industry.

We sat down with our guest speaker Prof. Dr. Holger Schmidt to learn more about his passion and keynote focus

Prof. Dr. Holger Schmidt – Europe’s AI Opportunity Advocate

Prof. Dr. Holger Schmidt, a prominent digital economist and thought leader, and chief editor at F. A. Z. will explore “AI - Europe’s Opportunity of the Century” on stage at Digitalize and Automate 2025. With a unique blend of academic rigor and practical foresight, he’ll address how Europe can build AI ecosystems that set it apart in a highly competitive global market.

European Platform Gap

Prof. Schmidt, you’ve often highlighted that U.S. and Asian platform companies dominate the global market, while Europe is still lagging behind. What do you see as the biggest opportunities for European organizations to close this gap?

"Platform models are usually based on network effects and rapid scaling, combined with a high willingness to take risks. In the past, European companies have rarely been able to compete in these disciplines. With AI, our data resources and technical capabilities could regain importance."

Digital Sovereignty

You frequently emphasize the importance of digital sovereignty. In the context of AI and evolving platform ecosystems, why is European digital sovereignty more vital than ever—and how can companies actively contribute to it?

"Europe's digital dependence has become even greater with AI, as we are not only highly dependent on IT security and computer chips, but now also on AI models, which will become strategically important as the future “operating system” in many companies. In view of the difficult geopolitical situation, we should also increase our sovereignty in AI."

Generative AI Impact

You’ve noted that no other digital technology has spread as quickly as generative AI, with productivity gains of up to 30 %, competitive advantages, and easing skilled labor shortages. What’s one compelling AI use case that organizations should not overlook?

"The most compelling applications are in customer communication and knowledge access. With a large number of baby boomers set to retire in the coming years, GenAI offers great potential for preserving this knowledge in the companies."

Event Hook – Keynote at D&A 2025

At Digitalize & Automate 2025 you’ll deliver a keynote. What can the audience expect to take away from your session—and why shouldn’t they miss it?

"Since the beginning of digitalization, economic productivity in the US has been growing faster than in Europe. The main reason for this is the difference in the speed of digitalization. With AI, Europe has the opportunity to at least prevent this gap from widening further—or even to close it if we act decisively."

Thank you Prof. Dr. Schmidt for these compelling insights! We can’t wait to hear more from you on stage on October 1st.

What Else Can You Expect at the Event?

Digitalize and Automate 2025 is more than just sessions and keynotes.

Step into the future of proactive service management with us at Digitalize and Automate 2025! We’re proud to officially launch our AI Agents - transforming automation and efficiency like never before. Witness their live on-stage debut and discover how they’re reshaping the way organizations deliver service. Alongside this groundbreaking launch, we’ll share exclusive announcements and insights into our product strategy as a leading European service management vendor. Don’t miss this pivotal moment - be part of the innovation shaping the future of our industry with AI in service management.

Here are the highlights:

• Stay ahead of the curve and learn how Matrix42 is shaping the future of proactive service management from within Europe.
• On-stage product launch and demonstration showcasing Matrix42’s latest innovations.
• Discover how AI in service management can adapt to your needs, not a one-size-fits-all approach.

Get Inspired. Get Ahead. Sign-up!

With the lineup of visionary speakers, hands-on insights, and a deep focus on tackling real business challenges with AI, Digitalize and Automate 2025 is your gateway to the future of service management. Don’t settle for the status quo; join us on October 1st and discover how to digitalize and automate your way to success.